Changed your mind?We have you covered.
Buying a watch online should feel as safe as buying it in a boutique. If something is not right, Royales makes returns and exchanges simple, clear and quick.
Four things to know
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7 daysto request a return
Counted from the day your order is delivered.
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Exchangeor refund, your choice
Swap for another model or get your money back.
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48 hoursto report a damaged item
Send photos or an unboxing video and we fix it.
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WhatsAppsupport at every step
Real people guide you from request to refund.
Four steps, one easy return
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01
Message us
Send your order number, the reason and a few photos on WhatsApp or by email within 7 days of delivery.
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02
We approve it
Our team reviews your request, usually within 1 to 2 working days, and shares the return address.
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03
Pack and send
Pack the watch in its original box with all tags, papers and accessories, and send it to us.
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04
Exchange or refund
Once we receive and check it, we ship your exchange or send your refund.
What can be returned
Eligible
- Unworn and unused, in the same condition you received it
- Protective films and stickers still in place
- Original box, tags, papers, warranty card and accessories included
- Request made within 7 days of delivery
- Damaged, faulty or wrong items (report within 48 hours)
Not eligible
- Watches that show signs of wear, scratches or damage after delivery
- Missing box, tags, papers or accessories
- Bracelets or straps resized or altered by someone other than us
- Engraved or personalised items
- Items clearly marked as final sale
Your questions, answered
How will I get my refund?
Orders paid by cash on delivery are refunded by bank transfer or to your Easypaisa account. Orders paid with Easypaisa are refunded to the same account. Refunds are sent within 5 to 7 working days after we receive and check the watch.
What if my watch arrives damaged or wrong?
Message us within 48 hours of delivery with photos or an unboxing video. We will arrange a replacement or a full refund, and we cover the return shipping in this case.
Who pays for return shipping?
For a change of mind, the return shipping cost is paid by you and the original delivery charge is not refunded. For damaged, faulty or wrong items, we cover it.
Can I exchange for a different watch?
Yes. Choose any available watch. If it costs more, you pay the difference; if it costs less, we refund the difference.
What about warranty repairs?
Manufacturing faults after the return period are handled under the brand’s warranty. Contact us with your order number and we will guide you through the claim.
Can I refuse a parcel at the door?
Please check the parcel when it arrives. If the outer packaging is clearly damaged, you may refuse it and tell us right away. Refusing an undamaged order without reason may limit cash on delivery on future orders.
Need to return or exchange?
Send us your order number and a few photos. We will reply quickly and guide you through every step.